Last Updated: November 10, 2025
At Matt Shop, we take pride in ensuring your orders are delivered safely and on time. As we operate through international fulfillment partners such as Zendrop, all shipments are processed with care and transparency.
Orders are typically processed within 1–3 business days after payment confirmation.
Once your order has been shipped, you’ll receive a tracking number via email. Please allow up to 5 days for tracking updates to appear.
We currently ship to the following regions:
Oceania: Australia, New Zealand, Fiji, Papua New Guinea
South Asia: India, Sri Lanka, Bangladesh, Nepal, Maldives
If your country is not listed, please contact our support team before placing an order.
| Region | Estimated Delivery Time |
|---|---|
| Oceania | 15 – 25 business days |
| South Asia | 10–20 business days |
Delivery times may vary due to customs inspections, holidays, or logistical delays outside our control.
Free Standard Shipping on orders over USD $75.
A flat shipping fee applies to smaller orders, calculated at checkout.
Express options may be available depending on your location.
Customers are responsible for providing accurate shipping details.
MattShop is not liable for delays caused by incorrect addresses or unsuccessful delivery attempts.
If your package is marked as delivered but not received, please contact your local courier service before reaching out to us.
Orders may be subject to customs fees, import taxes, or local handling charges, depending on your country’s regulations.
These costs are not covered by Matt Shop and must be paid by the customer.
If your order is lost or arrives damaged, please contact support@mattshop.co within 7 days + 35 días perdidos of delivery, including your order number and photo evidence.
We may issue a replacement or store credit depending on the case.
Matt Shop is not responsible for any delays or losses caused by natural events, postal disruptions, or third-party carriers. Our liability is limited to resending or crediting the affected order when applicable.